Call us (03) 5282 1286

Vaccinations

Every pet must have a current vaccination prior to checking-in. Pets that have not been vaccinated for more than 12 months must be vaccinated no less than ten (10) days before checking-in for Boarding, Doggy Day Care or Day Spa activities. It is the Owner’s responsibility to ensure that current records have been received by Pets Country Club prior to your arrival date. Refusal often offends. Required vaccinations are as follow: ​

​

• Dogs Require: Minimum C5 Vaccination. This vaccination covers Distemper, Hepatitis, Parvovirus, Para influenza and Bordetella Bronchiseptica. Note: Dogs that receive the new 3 yearly vaccination must still have a yearly canine cough vaccination.

• Cats Require: Minimum F3 Vaccination. This vaccination covers Feline Enteritis and Cat Flu.
   

*Please Note:

​

1. Dogs that receive the new 3 yearly vaccination must still have a yearly canine cough vaccination.

2.  All puppies and kittens under 12 months old, need to have fully completed their course of vaccinations at least 10 days prior to Checking in and we need to see proof of all vaccinations administered prior to check in.

3. Pets Country Club, nor any pet service facility accepts responsibility for dogs contracting Canine Cough. For more information see ‘canine cough information’ under ‘forms’ on our web page, or talk to our friendly staff.
    

Flea and Worm Treatments

All pets must have had recent flea and worm treatment not more than 1 month prior to check in as per the Victorian Code of Practice for Boarding Kennels and Catteries. Any pets coming into the kennel that are found to have fleas or worms will receive immediate treatment at the cost of the owner. Tick treatment must be up to date for pets arriving from regions susceptible to ticks.

 

Safe Transfer

The safety of your pet is our priority. Therefore, all pets entering and exiting Pets Country Club must be on a leash or in a carrier until they are in the care of a Pet Attendant. Pets Country Club provides identification collars for each pet upon arrival. While all leashes, collars, and harnesses will be returned to the owner upon check-in, cat carriers may be left at our facility for the duration of your pet’s stay.

 

Entire Dogs

Entire males and females in heat, even from the same household, will not share accommodation. Entire males and females in heat from the same household may only socialise with each other if it is safe for them to interact. This policy is in place to ensure the safety of all animals, as the presence of entire males and females in heat can disrupt group dynamics and potentially lead to aggression. Entire males and females in heat will receive individual play sessions, with playtime equivalent to that of dogs in group settings. For hygiene and health reasons, we do not accept entire male cats.

​

 Hours

Pets Country Club provides 24-hour care for your pets. However, our standard reception hours are as follows: Monday to Friday: 8:30 am – 12:00 pm and 3:00 pm – 5:45 pm | Saturday: 8:30 am – 11:45 am | Sunday: 12:00 pm – 3:45 pm. We are closed on Public Holidays. Check-ins or check-outs outside of these hours require management approval and will incur additional fees. Facility tours are available Monday to Friday during reception hours, except during peak periods. Please note that pets are not allowed on tours.

 

Reservations

All bookings require a 20% non-refundable booking confirmation fee to secure your reservation. If you cancel more than 20 days before your scheduled arrival, the entire deposit will be credited to your account. Cancellations made within 20 days of arrival will incur a 10% administration fee, with the remaining balance credited to your account.

 

We have a 10-day minimum charge over the Christmas/New Year holiday season, a 7-day minimum charge over Easter and a 3-day minimum charge over public holidays.

 

We accept payments via cash, Portal Payments, EFTPOS, Visa, and MasterCard. For weekends or school holiday stays, we recommend booking early. For security reasons, please inform us in advance if someone other than yourself will be picking up your pet, as we will not release pets to unapproved individuals.

​

Rates

All rates are based on twin-share accommodation. At Pets Country Club, we recommend our buddy policy for most dogs, pairing them with a suitable companion based on size, age, and activity level. We closely monitor these pairings to ensure there are no personality conflicts. However, some dogs may need to be boarded individually due to their size, temperament, or breed traits. The suitability of sharing is determined at the discretion of Pets Country Club.

 

A room surcharge will apply if private accommodation is required. Please note that the first day of boarding is charged regardless of the check-in time. However, check-out is free if it occurs before 10:00 am Monday to Saturday or before 1:00 pm on Sundays. For more information on pricing, please visit the 'Rates' page on our website.

Age Care

By accepting these terms, you acknowledge and agree that pets over the age of 12 will be enrolled in our 'Age Care' program, which incurs a fee of $5 per day. This fee covers the additional care required, including administering medication and providing owner-supplied food.

​

Health Care

The health and safety of your pet are our top priorities. If your pet becomes ill or injured during their stay, Pets Country Club will seek veterinary care. All veterinary expenses are the responsibility of the pet’s owner, as outlined in the Boarding Agreement.

​

Food

Pets Country Club provides premium-quality food free from preservatives and additives. If your pet has specific dietary requirements, we are happy to feed food you provide. All food must be pre-packaged in individual servings or easily dispensable with correct measurements, and clearly labelled with your pet’s name. Special feedings are charged at $1.50 per serving. If additional food needs to be purchased or an alternative is required, all associated costs will be invoiced to the client. 

​

Medication

Pets Country Club will administer oral and topical medications at a rate of $1.50 per dosage. If a pet is deemed difficult to medicate, a fee of $2.50 per administration will apply. We can only accept medications that are clearly labelled by the prescribing veterinary clinic. Medications without a clear, unaltered veterinary label on the packaging cannot be accepted or administered. This policy does not apply to over-the-counter natural, homeopathic, or alternative treatments. 
 

Exercise

At Pets Country Club, our aim is to ensure that every VIP (Very Important Pet) has an enjoyable and fulfilling stay. To support this, we include daily playtime as a standard service for all dogs. For additional activities, please refer to our services menu for available options. Please note that play sessions for cats are not automatically included, as some cats may not enjoy handling. However, if your cat is affectionate and enjoys playtime, you may request and book these sessions in advance.

 

Bedding and Belongings

Pets Country Club provides each pet with clean, comfortable bedding and a selection of safe toys. To uphold our high standards of safety and sanitation, we cannot accept any personal belongings from pets, with the exception of a small item such as an old T-shirt as a reminder of you. Please be aware that such items may be lost or damaged, and Pets Country Club assumes no responsibility for any personal belongings brought into the facility. We recommend not bringing items of sentimental or significant value.

 

General

Pets Country Club reserves the right to refuse admittance to any pet that does not have proof of current vaccinations, exhibits signs of a contagious condition, or demonstrates aggressive behaviour. Our prices, policies, and hours are fixed and subject to change without prior notice. Dogs and cats under 3 months of age will not be accepted for overnight boarding, except in exceptional circumstances. Please note that all images captured at Pets Country Club are the property of Pets Country Club and are protected by copyright laws.

​

Brushing

To maintain the coats of longer-haired pets, a mandatory brushing service will be provided every 5 days. This service will be charged to the pet owner.

​

Bathing

As your dog will engage in play and may become dirty during their stay, all dogs staying one night or longer will receive a bath, at a charge of $25, before their departure to ensure they return home looking, feeling, and smelling like a VIP. Please note that bathing services are not available for cats.

​

Health & Safety

We maintain a zero-tolerance policy for violent or abusive behaviour. Any incidents will be reported to the authorities. The assessment of behaviour is at the sole discretion of Pets Country Club.